Choose your benefit
Select Ground, Air, or Ground + Air. Then choose Individual, Family, or Household coverage and monthly or annual billing.
Compare your optionsFROM ENROLLMENT TO RECOVERY
Simple to join.
Clear when you need it.
Choose your membership before an emergency. If you need an ambulance later, get care first and use your portal to submit the financial paperwork afterward.
Find my membership
GETTING STARTED
Set up your membership
in a few straightforward steps.
Provide member details
Enter the primary member’s contact details, date of birth, and mailing address. Keep covered-person names and dates of birth ready for your roster.
Review and pay
Read the Membership Agreement, Privacy Policy, selected benefits, and recurring billing terms. Your final amount is shown before you complete secure payment.
Keep your account current
Benefits begin immediately after successful enrollment payment. Use your portal to list eligible covered people and keep your membership information up to date.
A RECENT COST TREND
The financial side
deserves preparation.
+9%
A more recent increase in ground charges
Emergency ground charges increased 9% beyond medical inflation, 2022–2025.
Elevance commercial claims; billed charges, not patient balances.
Elevance Health · July 2026 ↗WHEN AN EMERGENCY HAPPENS
Call 911.
Your care comes first.
Emergency professionals determine the transportation you need. You do not need to contact EMS360 before calling 911 or wait for membership permission to seek emergency care.
EMS360 is not an ambulance operator or emergency dispatcher. Your membership addresses eligible expenses after a covered emergency transport under its terms.
Medical emergency? Call 911. Do not delay emergency treatment to discuss billing or membership.
AFTER THE RIDE
Gather the paperwork.
Keep a copy for yourself.
Once the ambulance bill and your health plan’s decision arrive, collect the documents needed to explain the transport and remaining costs.
Ambulance invoice
The provider’s bill or statement, including transport date, charges, and the remaining balance.
Insurance explanation of benefits
The EOB or insurance decision that shows how the claim was processed. An EOB is different from a provider’s invoice.
Supporting information
Include receipts if you have already paid and any additional documents requested during review. Refer to the Membership Agreement for exact requirements and submission deadlines.
SUBMIT AND FOLLOW YOUR CLAIM
Your portal keeps
the process organized.
- Sign in to the member portal. Open the claims section for your membership.
- Describe the transport. Provide the date, covered person, transport type, and requested claim information.
- Attach your documents. Include the ambulance invoice and insurance decision.
- Follow the review. Check your claim’s status and respond to requests for more information.
EMS360 reviews the event and expenses under your selected membership. Submission is not automatic approval; eligible claims are handled according to the Membership Agreement.
Open member portalWHY THE PAPERWORK MATTERS
An unexpected cost
can become lasting debt.
15%
Would carry a credit card balance
Of U.S. adults would put a hypothetical $400 emergency expense on a credit card and pay it over time in 2025.
General financial readiness; not an ambulance-bill survey.
Federal Reserve · 2025 survey ↗MANAGING YOUR MEMBERSHIP
Know what happens at renewal.
Automatic renewal
Your plan renews on the monthly or annual schedule you select unless cancelled before renewal.
Upgrades
Eligible upgrades apply immediately after payment, using a prorated credit for the unused value of your previous plan. The upgrade date becomes the new effective and renewal date.
Downgrades & cancellations
Changes that reduce benefits and cancellations take effect at the upcoming renewal. Refunds require special approval.
Failed renewal payments
A failed renewal payment has a 30-day grace period. Update your payment information promptly to keep the membership current.
Keep your billing rights in mind
Do not assume an unexpected provider charge is correct. Review your insurer’s decision, ask about billing errors, and check your federal or state protections. Keep copies of any corrected invoices for your claim.
Review your medical billing rights with CMS ↗YOUR NEXT STEP
A little preparation. A lot of peace of mind.
Choose the emergency ambulance membership that fits your life.
Find my membership Ground · Air · Ground + Air